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Product Basics
Yes. Our formula combines 100% pure rosemary leaf oil with Biotin
. Rosemary oil can effectively awaken dormant hair follicles and improve circulation, while biotin strengthens the structure of keratin
. In the internal test, users reported that the texture of the hair strands improved by 96.7% and the visual richness increased by 93.4%
No. MOIKA uses a light and fast-absorbing formula, employing Ethylhexyl Palmitate to ensure deep conditioning without overburdening the hair. This non-greasy formula can regulate the secretion of scalp oil and keep the scalp fresh.
For the best transformation, we recommend this simple daily ritual:
Scalp Treatment: Apply a few drops directly to the scalp and massage gently for 2-3 minutes to stimulate circulation.
Split Ends: Warm a small amount in your palms and apply to the ends of damp or dry hair.
Daily Boost: You can also mix it with your favorite shampoo or conditioner for an extra hydration boost.
Absolutely. Our serum is suitable for all hair types, especially dry, fragile, or chemically treated hair. It builds a protective layer around each strand, restoring elasticity and repairing damage caused by heat styling and dyeing.
Each bottle contains 30ml (1 fl.oz). When used daily for scalp massage or tip repair, one bottle typically lasts about 30 days. Because the formula is highly concentrated, a small amount goes a long way.
No. We believe in the power of pure ingredients. MOIKA Rosemary Oil is a 100% pure botanical infusion. It is a mild, non-greasy formula designed to balance the scalp naturally without the use of harsh additives.
Shipping & Delivery
Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.
Typical delivery timeframes:
US : 7–10 business days
Shipping time may vary during holidays or peak seasons
You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.
Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.
Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.
Order & Payment
We accept major payment methods including:
Credit/Debit Cards
PayPal
Secure checkout options provided at payment page
Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.
Common reasons include:
Incorrect billing details
Insufficient funds
Bank security blocks
Try another payment method or contact your bank for verification.
Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.
Returns, Refunds & Issues
Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened products cannot be returned.
Please check our Refund Policy for full details.
For health and hygiene reasons, we cannot accept returns on opened or used products.
Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.
If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.
Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.
Customer Support
You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.
Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.